It’s called “the back office” for a reason. Too often it’s like an unorganized closet that’s outa sight, outa mind. Not so at Alpine Physical Therapy.
To our management team, our staff, and our customers, the back office at Alpine is our lifeline. Far from outa mind, the efforts in our back office dovetail with our overriding desire to offer excellence in clinic interventions and patient satisfaction. Our business continues to hit new gears through the excellence put forth over the past 7 years of our seasoned Billing Specialist, Jeannette Kittredge.
Because she’s in the background quietly and effectively working her magic with clients and claims, Jeannette might not get the accolades that she deserves. At Alpine, however, we don’t let that happen. We’re all about team work and recognizing stellar efforts on the part of each star player.
So I can’t keep quiet about Jeannette’s most recent well-deserved award. In view of the fact that 99% of the claims she submitted in December on behalf of Alpine were error free, she was awarded the Gold Standard of Revenue Cycle for Medical Practices by Gateway EDI. Wow! Congratulations, Jeannette!
Through her sound strategies as the best Billing Specialist in our world, her attainment in reaching the Gold Standard produces the following value for our company:
- Faster access to revenue
- Better realization in gross revenue
- Less cost associated with collection of revenue, effectively reducing overhead
- Increased levels of patient satisfaction with fewer administrative questions at each visit
Alpine Physical Therapy continues to make a growing impact on our clients and community. It’s through the hard work of people on our team like Jeannette that make this possible. You’re a shining star, Jeannette, and we applaud you!